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SRC Learning

Cancellation, Refund & Delivery Policy

Last updated: 22 October 2026

This policy applies to public-side online courses in SRC Learning, such as the Shoulder, Knee and Neck Survival Kits. These are digital products. It explains when you receive access, when you can cancel, and how refunds work.

Request a refundSign in with the LINE account you paid with

In short

  • Access is granted immediately after successful payment — nothing is shipped
  • Not started yet? Full refund within 7 days of payment
  • Once started, no refund — unless a system failure on our side prevents use
  • Refunds are made within 14 business days, according to how you paid

1. Delivery (digital product)

SRC Learning courses are digital products. Once your payment succeeds, access is granted immediately through your account and a receipt is issued in the system. Nothing is shipped physically.

2. Access period

Each course states its access period clearly on the course and checkout pages (for example, 30 days from activation). When it expires, you can renew at the price shown. Purchases and renewals are never automatic charges — you confirm every payment yourself.

3. Cancellation and refunds

If you have not started the program (access not yet activated), you may cancel for a full refund within 7 days of payment. Once access is activated and you have started, refunds are not available — unless a failure on our side prevents you from using the service and we cannot fix it within a reasonable time, in which case we refund the unused portion. A renewal opens access as soon as you pay, so it counts as started. A multi-course pack counts as not started only while none of its courses has been activated. Once we fully refund an order you had not started, access for that order ends.

4. How to request a refund

  • Use the refund page at srcth.com/learninghub/refund/request, signed in with the LINE account you paid with. Choose the order and a reason. If you paid by bank transfer, enter the refund account there
  • Or email contact@srcth.com with your enrollment name, phone number, and receipt number (or payment date). If you paid by bank transfer, include the account number for the refund
  • We review and reply on LINE or by email within 3 business days
  • Approved refunds are made within 14 business days, through the channels in section 8

5. Payment issues

If you were charged twice, charged without receiving access, or charged an amount different from the displayed price, contact us right away. We will verify with our payment provider and refund any overcharge in full.

6. Free access

Course access granted free of charge through campaigns or 100% discount codes has no cash value and cannot be refunded as money.

7. Payment channels and the name you will see

Pay through the channels shown on the checkout page, such as a transfer to our Kasikornbank account in the name of TRM SOLUTION COMPANY LIMITED, with the slip attached. If you pay by card, your card statement will show SRC LEARNING. If you pay with PromptPay through a payment provider, your banking app may show that provider as the recipient, collecting on our behalf.

8. Refunds by payment channel

  • Bank transfer to our account: we transfer the refund to the bank account you give us, within 14 business days of approval
  • Credit or debit card: refunded to the same card. The refund shows on your card account in about 5 to 10 business days after we issue it, depending on your card issuer
  • PromptPay through a payment provider: the provider will ask for your bank account number, which must be the account you paid from. The refund is sent once your details are complete

9. Payment disputes

If you see a charge you don't recognize, were charged twice, or paid without receiving access, please contact us first at contact@srcth.com or 083-815-9442. We reply within 3 business days. If a payment is disputed with your bank, we may pause access for that order until the bank finishes its review.

Request a refund at srcth.com/learninghub/refund/request. For payment questions, contact contact@srcth.com or call 083-815-9442 — TRM SOLUTION COMPANY LIMITED